The tools in this tool kit were developed by researchers at The University of Denver Research Institute for APCO International. The APCO Project RETAINS (40) Committee directed a national study of staffing and retention issues in a random sample of public safety communications centers in 2004. A second study was conducted in 2005 to find out if staffing and retention issues were different in large centers (using the CALEA definition, a large center has 76 or more employees). The tools are research-based and designed specifically for public safety communications center managers. The research reports and an Effective Practices Guide are available in pdf format under the Resources tab above.
There are three powerful tools that are designed to provide you with useful information that can be used to estimate appropriate staffing levels for the work in your center, calculate your center's retention rate, and conduct an employee satisfaction survey. The tools are:
The toolkit is available of a subscription basis. If you do not yet have a subscription, please click here. If you are already an APCO Member, please ensure you have logged into your account to receive the member discount price. If you forgot your log in info, please contact firstname.lastname@example.org.
To learn more about APCO Project RETAINS, please visit www.apcoretains.org
RETAINS 2.0 supports the following operating systems and web browsers:
Internet Explorer 7 and up
Firefox 3.x and up (All operating systems)
Google Chrome (All operating systems)
Safari 4.x and up (Windows and Mac)